The Gamers Guild
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Ordering Information
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Ordering Information

How to Order
Simply select the products you wish to order using the 'Add to Basket' or ‘Add’ button for the required product. You can adjust the quantity you require by entering the quantity of each product you wish to order then click the 'Update Basket' button in the shopping basket. To remove an item from your shopping basket simply tick the ‘Remove’ box and click ‘Update Basket’. Once you have all the items you wish to purchase just click on the ‘Proceed to Checkout’ button. You will be forwarded to the checkout in our secure webspace and a padlock icon will appear in the bottom right corner of your internet browser.

Checkout
Complete your billing details and your delivery address (if different) then select your payment method. If you wish to pay by credit or debit card select this option, complete your card details and then click the ‘Continue’ button. If you wish to pay by cheque choose this option and then click on the ‘Continue’ button.

Paying By Credit / Debit Card
You will now need to carefully check your details to confirm they are correct and then click on the ‘Complete Purchase’ button. You will then be forwarded to our thank you page where you will be given an order reference number. Please note this down for future use. You will also be sent an ‘Order Pending’ email to confirm your order is being processed. Once we have processed your order and are ready to ship your goods you will receive a ‘Completed Order’ email. Please note that your order is not completed until you receive the ‘Completed Order’ email.

Paying by Cheque
You will now need to carefully check your details to confirm they are correct and then click on the ‘Generate Order Form’ button which will open a window with a print friendly order form. Please click the ‘Print Order’ button and then send it by post with a cheque made payable to ‘The Gamers Guild’ for the full amount to:

The Gamers Guild
12 Linkfield Corner
Redhill
Surrey
RH1 1BB

Please write your order number, full name and cheque guarantee card number on the back of your cheque.

Order by Phone
If you would prefer to order by phone please call 01737 789123 with your order details. The order line is open Monday - Saturday from 09:00 – 17:30. We accept most major credit cards including Visa, MasterCard, Switch, Solo and Delta.

Security & Privacy
The Gamers Guild web site is secured with a Starfield Technologies Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. We guarantee that any personal data you provide us with will not be passed on to any other company. The Gamers Guild respects your privacy and will not pass on your details to third parties. We will only use your details to process your order and occasionally update you about new products or offers if you have requested this information.

Postage & Packing
Postage and Packing is calculated at 15.00% of the total price of the goods with a minimum cost of £4.00 and maximum cost of £15.00. Recorded delivery requires a signature; therefore please choose a convenient daytime shipping address. If you are not in to sign for the item Royal Mail leave a calling card and you will need to collect it from your local sorting office.

 
 
 
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